arcana Platform Privacy Notice

This page describes what we collect when you use arcana and how we keep that data protected. We at arcana take your privacy seriously — every piece of information you provide (email, identity documents, payment details, betting history) is stored securely and used only for the purposes outlined below. We do not sell your data to third parties, and we do not share your personal information beyond what is necessary to operate our platform and comply with applicable law.

Our arcana platform operates across multiple jurisdictions. Some of our servers and data processors may sit outside your home country, but we apply consistent privacy standards regardless of location. When you use arcana to deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we collect only the information needed to process your transaction and verify your identity. Your account data is encrypted in transit and at rest.

We are committed to transparency. If you have questions about how we handle your data, or if you wish to exercise your rights (access, correction, deletion), our support team can guide you through the process. Contact details are at the end of this notice.

What data we collect on arcana

We collect your data in several categories. First, account information: when you register on arcana, we ask for your email address, a password, and basic contact details (name, phone number, date of birth). We use this to create and manage your account, send you important notifications, and verify your identity during account recovery.

Third, payment information: when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer, we collect transaction records (amount, date, payment method, receiving account). We do not store your full bank account number or card details — payment processors handle that encryption. We retain transaction records for accounting, dispute resolution, and regulatory compliance.

Fourth, activity logs: we track your play history on arcana — which games you access, your stakes, your results, your balance changes, and your session timestamps. This data helps us detect fraud, resolve disputes, and provide customer support. Your activity is linked to your account and is never shared with other users.

How we use your data

We use your data for five main purposes. First, to operate arcana: we need your email and password to authenticate you, your account information to manage your balance, and your activity logs to settle bets and process withdrawals. Second, to comply with law: we use your identity documents and transaction records to meet anti-money-laundering, tax reporting, and gambling-regulation requirements in the jurisdictions where we operate.

Third, to prevent fraud: we analyze your account activity for suspicious patterns (unusual login locations, rapid balance changes, duplicate accounts). If we detect potential fraud, we may freeze your account temporarily and ask you to verify your identity. Fourth, to provide customer support: when you contact our arcana help desk, we use your account history and communication records to resolve your issue. Fifth, to improve arcana: we analyze aggregate, anonymized data (not linked to individuals) to understand which games are popular, which payment methods work best, and where our platform needs improvement.

Third-party processors and data sharing

We share your data with third parties only when necessary. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our bank partners online payment, e-wallet, mobile banking, local payment) receive your transaction details to process deposits and withdrawals. These processors have their own privacy policies and security standards. We do not control how they handle your data beyond what their contracts require.

We may also share data with regulatory authorities if required by law — for example, if a government agency requests information about a specific user or transaction. We do not voluntarily share your data with marketing partners, data brokers, or advertisers. Our arcana support team (based in multiple countries) may access your account information to help you, but they are bound by confidentiality agreements.

Data retention and deletion

We retain your account data for as long as your arcana account is active. If you close your account, we keep your transaction records for a minimum of five years (to comply with financial regulations), but we delete your personal information (email, identity documents, payment details) within a standard retention window unless we are required by law to keep it longer. If you request deletion of your data, we will comply where legally possible, but we may need to retain some information for regulatory or dispute-resolution purposes.

Your rights and our arcana commitments

You have the right to access your data: contact our arcana support team and we will provide a copy of all personal information we hold about you. You have the right to correct inaccurate data — if your name or address is wrong in our system, we will update it. You have the right to request deletion of your data (subject to legal retention requirements). You also have the right to object to certain uses of your data, such as profiling for fraud detection.

We at arcana are committed to data security. We use encryption for data in transit (HTTPS) and at rest (database encryption). We limit access to your data to employees and contractors who need it to do their jobs. We conduct regular security audits and penetration testing. If we discover a data breach, we will notify affected users and relevant authorities as required by law.

Cookies and tracking on arcana

Our arcana platform uses cookies for essential functions only: session management (keeping you logged in), security (detecting unauthorized access attempts), and basic analytics (counting page views, not tracking individuals). We do not use cookies for marketing, profiling, or third-party advertising. You can disable cookies in your browser, but some arcana features may not work properly without them.

We do not use tracking pixels, fingerprinting, or other invasive tracking methods. Our analytics are anonymized — we see aggregate trends (e.g., "Liga 1 markets are popular on Sundays") but never individual user behavior. If you use arcana from Jakarta, Surabaya, Bandung, or Medan, your location is not logged or stored; we only know your country from your IP address for regulatory purposes.

Contact and data requests

If you have questions about our arcana privacy policy, or if you wish to exercise your rights (access, correction, deletion), contact our support team via the in-app help widget or email. Our support team is available in English and local languages during business hours. We will respond to data-access requests within a standard processing window. For urgent privacy concerns, you can also reach out to our data protection officer through the contact channels listed on our About us page.

This privacy notice applies to all arcana services — football sportsbook, live-dealer tables, slot games, esports markets, and card games. If you access arcana from a jurisdiction with specific privacy laws (such as data-protection regulations), those laws may provide you with additional rights beyond what we describe here. We comply with applicable local law in all jurisdictions where we operate.

Policy updates and your continued use

We may update this privacy notice from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you via email or by posting a notice on arcana. Your continued use of our platform after such changes constitutes your acceptance of the updated policy. We encourage you to review this notice periodically to stay informed about how we protect your data.

Our arcana platform is committed to operating transparently and respecting your privacy. We believe that trust is essential to a healthy relationship between our platform and our users. If you ever feel that we are not living up to these commitments, please contact us — we take privacy concerns seriously and will work to resolve them.

Our services are available only where local law permits. Users are responsible for verifying that their access to and use of arcana complies with their own jurisdiction's law.